General Information
Q: What is the purpose of this app?
A: Our app connects individuals looking for a relationship with the focus on having children or sperm and egg donors, to help them build their families. It provides a secure and supportive platform for all parties involved.
Getting Started
Q: How do I create an account?
A: To create an account, download our app from the App Store or Google Play, open the app, and follow the on-screen instructions to sign up using your email address or third party accounts.
Q: Is the app free to use?
A: Our app offers a free basic version with essential features. We also offer premium subscriptions that provide additional features and benefits.
Profile and Settings
Q: How do I edit my profile?
A: To edit your profile, go to the profile section by tapping on your profile picture, then tap the “Edit Profile” button. From there, you can update your photos, bio, interests, and other details.
Q: How can I change my password?
A: Go to the “Settings” menu, select “Login sttings,” and then “Change Password.” Enter your current password and the new password to update it.
Q: Can I pause my profile?
A: Yes, you can hide your profile by going to “Settings,” and enabling the “pause my profile” option.
Matching and Messaging
Q: How do I match with someone?
A: Swipe right on a profile to show interest. If the other person also swipes right on your profile, it’s a match, and you can start messaging each other.
Q: How do I send a message?
A: Once you’ve matched with someone, go to the “Matches” tab, select the person you want to message, and start typing your message in the chat window.
Q: What happens if I accidentally swipe left?
A: If you accidentally swipe left, you can use the “Rewind” feature to go back to the previous profile and swipe right.
Safety and Privacy
Q: How do I report a user?
A: To report a user, go to their profile, tap the three dots in the upper right corner, and select “Report.” Choose the reason for your report and provide any additional details.
Q: How do I unmatch someone?
A: To unmatch a user, go to their profile, tap the three dots in the upper right corner, and select “unmatch.” This will prevent them from being able to contact you.
Q: How does the app ensure my privacy?
A: We take your privacy seriously. Your personal information is protected and is not shared with third parties without your consent. For more details, please review our Privacy Policy.
Subscriptions and Payments
Q: What are the benefits of a premium subscription?
A: Premium subscriptions offer features such as more swipes per day, the ability to see who has liked your profile, direct messages, and more. Check our subscription page for a full list of benefits.
Q: How do I subscribe to a premium plan?
A: Go to the “Settings” menu, select “Subscription,” and choose the plan that best suits your needs. Follow the instructions to complete the purchase.
Q: How do I cancel my subscription?
A: To cancel your subscription, go to the “Settings” menu in your Apple or google play Account Settings, Scroll to Subscriptions, then click Manage, Click the subscription, Click Cancel Subscription.
Technical Issues
Q: I’m having trouble logging in. What should I do?
A: First, ensure you’re using the correct email and password. If you’ve forgotten your password, use the “Forgot Password” link to reset it. If the issue persists, contact our support team.
Q: The app is crashing or not working correctly. How can I fix it?
A: Try closing and reopening the app, ensuring you have the latest version installed, and restarting your device. If the problem continues, contact our support team with details of the issue.
For Donors
Q: Who can become a sperm or egg donor?
A: Sperm and egg donors typically need to meet certain age, health, and lifestyle criteria. Specific requirements can vary, but generally, donors should be between 18-35 years old, in good health.
Q: What is the donation process like?
A: For sperm donors, the process involves providing a semen sample through Artificial insemination AI or natural insemination NI. For egg donors, it involves hormone injections and a minor surgical procedure to retrieve eggs.
Q: Are donors compensated?
A: Yes they can be compensated, egg donors are typically compensated for their time and effort since the donation require time and medical intervention.
For Surrogates
Q: Who can become a surrogate?
A: Surrogates generally need to be between 21-40 years old, have had at least one healthy pregnancy, and meet other health and lifestyle criteria.
Q: What is the surrogacy process like?
A: The process involves medical evaluations, matching with intended parents, and undergoing the IVF process to carry the baby.
Q: Are surrogates compensated?
A: Yes, surrogates receive compensation for their time, effort, and the physical demands of pregnancy. Compensation details are discussed during the matching process, it is up for individuals to decide for themselves, we are here just to match people with similar intentions.
For Intended Parents
Q: How do I find a donor or surrogate?
A: Use our app to browse profiles of available donors and surrogates. You can filter searches based on your preferences and initiate contact through the app.
Q: What legal considerations should I be aware of?
A: It’s important to work with legal professionals who specialize in reproductive law to ensure all agreements are legally binding and protect the rights of all parties involved.
Q: How does the matching process work?
A: After creating a profile, intended parents can view and communicate with potential donors. Once a match is made, both parties will proceed with medical and legal steps to finalize the arrangement.
Safety and Privacy
Q: How is my privacy protected?
A: We take your privacy seriously. Your personal information is protected by encryption and is not shared without your consent. For more details, please review our Privacy Policy.
Q: How do I report a concern or suspicious activity?
A: If you have any concerns or notice suspicious activity, please contact our support team immediately through the app or email us at contact@bambinoplan.com.